AUSTRALIA STOCK! | LOCAL WARRANTY | FREE SHIPPING



Terms of Service, Warranty, Shipping & Returns

ALL ITEMS ARE LOCATED AT OUR AUSTRALIA WAREHOUSE UNLESS OTHERWISE STATED, WE OFFER FREE SHIPPING AUSTRALIA WIDE ON ALL ORDERS.

Audiophile Store prides itself on customer service and prompt delivery. We use Couriers Please or Australia Post Express for all of our delivery's. 

All orders are shipped complete, you will be updated on the status of your order.Goods are dispatched within 1 Business day from time of order (excluding Weekends and Public holidays) with exceptions for custom made or specialty items as otherwise noted.

Please note - that your order may be delayed if it fails 3rd party security check which we have in place to protect you, our customer and us the merchant.

Please Note: We only ship to Australia.

DELIVERIES WITHIN AUSTRALIA

We delivery to physical addresses within Australia, please provide a delivery address (not post office box unless arranged with us first).

DELIVERIES OUTSIDE AUSTRALIA

Please Note: We only ship to Australia.

RETURNS POLICY

Defective items are eledgable for replacement for 15 days from date of purchase *provided the fault is not of your causing, item is returned complete and in full with box and accessories. 
Terms and conditions of manufacturer's warranty apply to defective items after 15 days. It may be a requirement to return the defective goods directly to the distributor, manufacturer, or an accredited service agent.

We do not accept returns for refund or account credit of:
Any items returned more than 15 days after the shipment date.
Any items that have been opened (taken out of its plastic wrap, security seal tampered), unsealed or non-defective.

Any items not in their original condition, are damaged, have been used, or are missing parts.
Please do not send Audiophile Store any items that do not meet the return criteria listed above. They will be freighted back to the customer at their own cost. Please choose carefully as Audiophile Store cannot exchange products for change of heart reasons. We pride ourselves on only selling brand new unopened products.

Should you return items that were placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

Audiophile Store will notify you via email of your refund or store credit once we have received and processed your returned items. Refunds will be made within 5 business days of Audiophile Store receiving your return in the form of the original payment method.

MAKING A RETURN

To return goods, you will need to: Ensure that your items meet the return requirements of the Audiophile Store return policy listed above.
Send an email to ewizard.commerce@gmail.com detailing the reason for your return. Please include your full contact details purchase information including invoice number, and date purchased.
Wait for a reply email from Audiophile Store giving you approval and a 'Returns Authority' number for your return.
Write down the supplied 'Returns Authority' number on a copy of the invoice of the items and include this with your return.

Send returns to:

Audiophile Store

2187 Princes Hwy,

Clayton VIC 3168

Note: To prevent your return from being lost or damaged in the post. Please ensure you send your items via a protected satchel or box suitable for mail or courier transport that can be tracked, please keep tracking number handy if required and it is recommended you have adequate mailing insurance cover. Audiophile Store will not be held responsible for any items that are damaged or lost during transit of a return.