Terms of Service, Warranty, Shipping & Returns
FREE AUSTRALIA POST SHIPPING
STOCK IS LOCATED AND DISPATCHED FROM OUR AUSTRALIA WAREHOUSE UNLESS STATED OTHERWISE
Audiophile Store prides itself on customer service and prompt delivery. We use Australia Post for all of our delivery's.
You will be updated on the status of your order from start to finish and can track your order at any time via the link sent to your email. Goods are dispatched on average between 5 to 32 hours from time of order, express shipment's are prioritised for dispatch to meet next day delivery - (excluding Weekends and Public holidays) and the exception of incorrect or incomplete postage address (at this point we will contact you to correct), custom made to order or specialty items may be delayed for dispatch until work is complete, you will be notified in advance and given a time frame.
Please note - that your order may be delayed if it fails 3rd party security check which we have in place to protect you, our customer and us the merchant.
Please Note: We only ship to Australia.
DELIVERIES WITHIN AUSTRALIA
We delivery to physical addresses within Australia, please ensure that you provide the correct delivery address with clear instructions for the courier to leave the item in a safe place, we cannot be held responsible for items that go missing due to incorrect delivery address information.
DELIVERIES OUTSIDE AUSTRALIA
Please Note: We only ship to Australia.
WARRANTY ON GOODS
As with any product purchased in Australia you are covered by consumer law against a major fault rendering the device unusable or unsafe provided the fault is deemed a manufacturing defect.
- In addition we offer 30 days local replacement warranty on defective, damaged or dead on arrival goods and up to 2 year's manufacturer warranty.
We offer ongoing support for the life of the product so please call or email with any questions or concerns.
Defective items will be replaced within 30 days from date of purchase *provided the fault is not of your causing, item is returned complete and in full with box and accessories.
To arrange a return please use our live chat and type: return, an automated bot will then provide instructions.
Terms and conditions of manufacturer's warranty apply to defective items after 30 days, in this case It may be a requirement for you to return the defective goods directly to the distributor, manufacturer, or an accredited service agent. Freight costs will be reimbursed if fault is a manufacturing defect.
Please do not send Audiophile Store any items that do not meet the return criteria listed above. They will be freighted back to the customer at their own cost. Please choose carefully as Audiophile Store cannot exchange products or provide refund for change of heart reasons after the package has been opened. We pride ourselves on only selling brand new unopened products.
Audiophile Store will notify you via email when your replacement item is ready to be shipped, this is after we have received and inspected your returned item.
If a refund has been deemed necessary it will be made within 5 business days of Audiophile Store receiving your return in the form of the original payment method.
PAYMENTS WITH AFTERPAY
We attract a 6% fee from afterpay payments regardless of whether we refund the item or continue with the sale, therefor any change of mind cancelations of orders made with afterpay will be refunded minus the 6% fee.
SALES AND PROMOTIONS
Sales and promotions are special events where we may put certain items on sale, we hold the right to refuse cancelation of orders made prior to a sale event, as well as refunding or discounting orders made prior to a sale event if the intention is in order to claim the sale discount.
MAKING A RETURN
To return goods, you will need to: Ensure that your items meet the return requirements of the Audiophile Store return policy listed above.
Send an email to email@example.com detailing the reason for your return. Please include your full contact details purchase information including invoice number, and date purchased
To arrange a return please use our live chat and type: return, an automated bot will then provide full instructions
Note: To prevent your return from being lost or damaged in the post. Please ensure you send your items via a protected satchel or box suitable for mail or courier transport that can be tracked, please keep tracking number handy if required and it is recommended you have adequate mailing insurance cover. Audiophile Store will not be held responsible for any items that are damaged or lost during transit of a return.