20 Oct - Shipments dispatching on time with Australia Post & delivering on schedule - We are focusing on compleating outstanding custom made to order products as priority this week!



Terms of Service, Warranty, Shipping and Returns

STOCK IS LOCATED AND DISPATCHED FROM OUR AUSTRALIA WAREHOUSE UNLESS STATED OTHERWISE

WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS WITH OPTION TO UPGRADE TO EXPRESS SHIPPING 

Audiophile Store prides itself on customer service and prompt delivery. We use Australia Post for all of our delivery's 

You will be updated on the status of your order from start to finish and can track your order at any time via the link sent to your email. Goods are dispatched between 5 to 72 hours from time of order with express shipments given priority (excluding Weekends and Public holidays) and the exception of incorrect or incomplete postage address (at this point we will contact you to correct), custom made to order or specialty items may be delayed for dispatch until work is complete, you will be notified in advance and given a time frame. 

Please note - that your order may be delayed if it fails 3rd party security check which we have in place to protect you, our customer and us the merchant.

Please Note: We only ship to Australia.

DELIVERIES WITHIN AUSTRALIA

We delivery to physical addresses and PO boxes within Australia, please ensure that you provide the correct delivery address with clear instructions for the courier to leave the item in a safe place, we cannot be held responsible for items that go missing due to incorrect delivery address information. 

DELIVERIES OUTSIDE AUSTRALIA

Please Note: We only ship to Australia.

WARRANTY ON GOODS

We offer up to 2 years Local Australia Warranty on all goods purchased from our store. All warranty returns and repairs are carried out within Australia. We also adhere to any additional manufacturers warranty conditions and if these conditions extend warranty beyond the 2 year period we will facilitate the return process for you 'but you may be liable for shipping costs unless the manufacturers terms specify that they will cover these costs'. 

We offer ongoing support for the life of the product so please call or email with any questions or concerns. 

RETURNS POLICY

If your item is defective with a fault not of your causing please contact us via email. Please place your order number and 'defective item' in the subject heading and within the email content provide as much details as possible, we will contact you within 72 hours to facilitate the return process and request any further information if required, we will also provide you with a return authorisation form that must be printed and placed in the box with the returned item/s.

Please do not send Audiophile Store any items that do not meet the return criteria listed above. They may be lost due to being unidentifiable or freighted back to the customer at their own cost. Please choose carefully as Audiophile Store cannot exchange products or provide refund for change of heart reasons after the package has been opened. We pride ourselves on only selling brand new unopened products.

Audiophile Store will notify you via email when your replacement item is ready to be shipped, this is after we have received and inspected your returned item.

Note: To prevent your return from being lost or damaged in the post. Please ensure you send your items via a protected satchel or box suitable for mail or courier transport that can be tracked, please keep tracking number handy if required and it is recommended you have adequate mailing insurance cover. Audiophile Store will not be held responsible for any items that are damaged or lost during transit of a return.

REFUND POLICY 

We If you place an order and have a change of mind prior to item being shipped we are more than happy to refund you, please keep in mind that some payment providers charge transaction fees regardless of whether the order is fulfilled or refunded, therefore we will refund the total amount minus transaction fees. We cannot provide refunds after the product has been shipped.  

SALES AND PROMOTIONS

Sales and promotions are special events where we may put certain items on sale, we hold the right to refuse cancelation of orders made prior to a sale event, as well as refunding or discounting orders made prior to a sale event if the intention is in order to claim the sale discount.